Waste Removal Belgravia Terms and Conditions of Service

These Terms and Conditions set out the basis on which Waste Removal Belgravia provides waste collection and related services to residential and commercial customers. By making a booking, confirming an order, or allowing our team to commence work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means any individual or organisation that requests or receives waste removal or related services from Waste Removal Belgravia.

Company, we, us or our means Waste Removal Belgravia, the provider of the waste removal services.

Services means waste collection, removal, loading, transportation, and related services supplied by the Company to the Customer.

Waste means any items, materials, junk, rubbish, debris, furniture, appliances or other goods to be removed by the Company as part of the Services, excluding any prohibited or hazardous materials as set out in these Terms and Conditions.

Booking means a confirmed instruction by the Customer for the Company to provide Services at an agreed time, date and location.

2. Scope of Services

The Company provides waste removal and waste collection services within its defined service area. Services may include but are not limited to: household waste clearance, office and commercial waste removal, garden waste removal, bulky item collection, and general rubbish collection.

The exact scope of the Services for each Booking will be agreed with the Customer in advance, based on the information provided by the Customer at the time of enquiry or booking. Any services not expressly agreed in writing or confirmed in the booking confirmation are excluded.

3. Booking Process

3.1 The Customer may request a quotation or arrange a Booking by telephone, email, or via any other method the Company may make available.

3.2 When requesting a quotation, the Customer must provide accurate and complete information, including the type and approximate volume of waste, access details, property type, parking arrangements, and any other relevant information that may affect the performance of the Services.

3.3 Any quotation provided is based on the information supplied by the Customer and is subject to change if the actual waste volume, nature of waste, or access conditions differ from those described. The Company reserves the right to revise the price upon arrival at the property if the information provided was incomplete or inaccurate.

3.4 A Booking is considered confirmed when the Company issues a confirmation by verbal agreement, email, or written correspondence, or when a deposit is taken, if applicable. The Customer is responsible for checking the details of the confirmation and notifying the Company immediately of any errors or changes required.

3.5 The Company reserves the right to refuse any Booking at its discretion and without obligation to provide a reason.

4. Access and Customer Responsibilities

4.1 The Customer must ensure that the Company and its operatives have safe, reasonable and uninterrupted access to the premises and the waste to be removed at the agreed time.

4.2 The Customer is responsible for securing any necessary permissions or permits for access, including but not limited to parking permissions, entry to private roads or gated developments, or any local authority requirements.

4.3 Where parking charges, tolls or congestion charges apply, these may be added to the Customer's invoice unless otherwise agreed in advance.

4.4 The Customer must ensure that the waste to be removed is clearly identified and separated where appropriate. If there is any uncertainty about which items are to be removed, the Customer or an authorised representative must be present to provide instructions.

4.5 The Customer warrants that they have full authority to dispose of the waste and that the waste does not contain any prohibited or hazardous materials except where such materials have been declared in advance and the Company has expressly agreed in writing to handle them.

5. Waste Regulations and Prohibited Materials

5.1 The Company operates in accordance with applicable waste management and environmental legislation and will dispose of waste at authorised facilities only.

5.2 The Customer must not present for collection any waste which is classified as hazardous or special waste without prior written agreement from the Company. Prohibited items may include, but are not limited to, asbestos, clinical or medical waste, chemicals, solvents, gas bottles, explosives, corrosive substances, oil, paint in liquid form, and certain electrical or electronic equipment requiring specialist disposal.

5.3 If prohibited or hazardous materials are discovered during the course of the Services, the Company may, at its sole discretion, refuse to remove such materials, cancel the Booking in whole or in part, or arrange for specialist disposal at additional cost to the Customer.

5.4 The Customer is responsible for any costs, fines, penalties or claims arising from undeclared hazardous, illegal, or improperly described waste supplied for collection.

6. Pricing, Quotations and Payment

6.1 Prices are generally based on the type and volume of waste, weight limits, labour required, access conditions and disposal costs. The Company may quote a fixed price or provide an estimate range subject to confirmation on site.

6.2 Unless otherwise stated, all prices are exclusive of any applicable taxes, fees or charges. Any such amounts will be added to the final invoice where applicable.

6.3 Payment is due on completion of the Services unless otherwise agreed in writing prior to the Booking. The Company may require full or partial payment in advance, particularly for larger or commercial bookings.

6.4 The Company accepts payment by cash, bank transfer, or other payment methods notified to the Customer from time to time. Where payment is made by bank transfer, the Customer must ensure that funds are cleared by the due date.

6.5 For commercial Customers with agreed credit terms, invoices must be paid within the timeframe stated on the invoice. The Company reserves the right to charge interest on overdue amounts at the statutory rate plus reasonable debt recovery costs.

6.6 If the waste volume or nature of items is significantly different from that described when the quotation was issued, the Company will inform the Customer before proceeding and confirm any price adjustment. If the Customer does not agree to the revised price, the Company may cancel the Booking or limit the service to the amount originally quoted.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a Booking by contacting the Company during normal business hours.

7.2 Where a Booking is cancelled by the Customer more than 24 hours before the scheduled arrival time, no cancellation fee will normally be charged, subject to any specific terms agreed for large or specialist jobs.

7.3 Cancellations made by the Customer less than 24 hours before the scheduled arrival time may be subject to a reasonable cancellation charge to cover the Company's costs, including any allocated vehicle and labour time.

7.4 If the Customer is not present at the property at the agreed time, or access is not available, or the waste is not ready for collection, this may be treated as a late cancellation and a call-out or cancellation fee may be charged.

7.5 The Company will use reasonable efforts to attend at the agreed time but cannot guarantee exact arrival times. In the event of delays caused by traffic, adverse weather, breakdowns, or other circumstances beyond the Company's reasonable control, the Company will attempt to notify the Customer and rearrange where necessary. The Company will not be liable for any loss or inconvenience arising from such delay.

7.6 The Company reserves the right to cancel a Booking at any time due to unsafe conditions, suspected illegal activity, abusive behaviour, or non-compliance with these Terms and Conditions. In such cases, any fees due for time already spent on site or costs incurred may be charged to the Customer.

8. Performance of the Services

8.1 The Company will carry out the Services with reasonable skill and care and in accordance with industry practice for waste collection and removal.

8.2 Unless specifically stated, the Service does not include detailed cleaning of the area after waste removal. The operatives will make reasonable efforts to leave the area tidy, but the Customer is responsible for any additional cleaning they require.

8.3 The Company may take photographs before and after the Service to document the waste collected and the condition of the area. Such photographs may be retained as evidence in case of later queries or disputes.

9. Liability and Limitations

9.1 Nothing in these Terms and Conditions shall exclude or limit the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

9.2 Subject to the foregoing, the Company's total liability to the Customer arising out of or in connection with the Services, whether in contract, tort, negligence, breach of statutory duty or otherwise, shall be limited to the amount paid or payable by the Customer for the specific Booking giving rise to the claim.

9.3 The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or loss of reputation, arising from the provision or non-provision of the Services.

9.4 The Customer is responsible for removing or securing any valuable or fragile items that may be at risk during the clearing process. While our operatives will exercise reasonable care, the Company shall not be liable for minor cosmetic damage or damage to items that the Customer has failed to remove from the working area.

9.5 The Company will not be responsible for any damage caused by poor or unsafe property conditions, inadequate access, concealed defects, or structural weaknesses that are not reasonably apparent prior to performance of the Services.

9.6 The Customer shall indemnify the Company against any claims, costs, damages or expenses arising from: the Customer's breach of these Terms and Conditions, the provision of incorrect or misleading information, or the inclusion of prohibited or hazardous materials in the waste.

10. Complaints and Disputes

10.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, providing details of the issue and any supporting information.

10.2 The Company will investigate any complaint in good faith and will endeavour to provide a response or proposed resolution within a reasonable time.

10.3 The existence of a complaint does not entitle the Customer to withhold payment for Services properly rendered, unless otherwise agreed by the Company in writing.

11. Data Protection and Privacy

11.1 The Company may collect and process personal data about Customers in the course of providing quotations and Services, including contact details, service addresses, and payment information.

11.2 The Company will handle personal data in accordance with applicable data protection legislation and will use such data only for legitimate business purposes, such as administering bookings, processing payments, improving services, and complying with legal obligations.

11.3 The Customer is responsible for ensuring that any personal data they provide is accurate and up to date.

12. Force Majeure

12.1 The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure is caused by events beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, traffic disruption, accidents, epidemics, acts of government or regulatory authorities, or failure of suppliers or subcontractors.

12.2 In such circumstances, the Company may suspend or reschedule the Services and will use reasonable efforts to notify the Customer as soon as practical.

13. Changes to Terms and Conditions

13.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated to Customers.

13.2 The version of the Terms and Conditions that applies to a Booking will normally be the version in force at the time the Booking is confirmed.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or regulator, such provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.

15.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations as it deems appropriate in the course of delivering its waste collection services.

15.4 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior agreements, understandings or representations, whether written or oral.